Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@momentofgift.com. We will provide the return address and instructions.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Order Cancellations

You can request an order cancellation within 24 hours of placing your order. Cancellation may not be possible once production or shipping has begun. Please provide your order number and complete details when contacting us.

Orders placed with Priority Shipping may enter production immediately and may not be eligible for cancellation. This does not affect your rights regarding defective, damaged, or incorrect items.

Address Updates

If you need to update your shipping address, please contact us within 1 business day. Once your order has been processed or shipped, we may not be able to change the address.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom products, such as special orders or personalized items, cannot be returned for a change of mind. Please contact us if you have questions about your specific item.

We cannot accept change-of-mind returns on sale items or gift cards. These exclusions do not affect your rights concerning defective, damaged, or incorrect items or rights required by law.

Exchanges

The fastest way to receive what you want is to return your eligible item and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@momentofgift.com.